Standard Service Requests Import

Standard Service Requests can be imported into ITRP using UTF-8 or UTF-16LE encoded comma-separated values (CSV) or tab-separated values (TSV) files.

Detailed information about the data that can be specified in the columns of a Standard Service Requests import file can be found in Standard Service Requests API - Fields.

CSV example

Service Offering,Request Template,Response Target,Resolution Target,Support Hours
Bronze Personal Computing,24,8:00,24:00,"Monday through Friday, 7:00am until 5:00pm"
Bronze Conference Room,5,4:00,40:00,"Monday through Friday, 7:00am until 3:00pm"

download CSV