People Roles Import
Roles can be related to a Person record to provide this Person certain access rights within the ITRP service.
To link roles to a specific Person, the primary email address should be provided in the
Detailed information about the data that can be specified in the columns of a People Roles import file can be found in People - Permissions API - Fields.
Person,Role Account,Specialist,Service Desk Analyst,Service Desk Manager,Problem Manager,Change Manager,Release Manager,Project Manager,Service Level Manager,Configuration Manager,Auditor,Account Administrator,Key Contact firstname.lastname@example.org,example,1,0,0,0,0,0,0,1,0,0,1,0 email@example.com,example,0,0,0,0,0,0,0,0,0,1,0,0 firstname.lastname@example.org,example,1,0,0,1,1,0,0,0,1,0,0,0
Updating existing roles
If one or more roles are defined for a Person in the import file, all roles for that Person specified during previous imports are overwritten.