Knowledge Articles Import

Knowledge Articles can be imported into ITRP using UTF-8 or UTF-16LE encoded comma-separated values (CSV) or tab-separated values (TSV) files.

Detailed information about the data that can be specified in the columns of a Knowledge Articles import file can be found in Knowledge Articles API - Fields.

CSV example

ITRP ID,Source,Source ID,Status,Service,Subject,Description,Instructions,Created At,Updated At
57,web,,public,Conference Room,How to book a conference room,Booking a conference room is easy. This article describes how you can do this using Outlook.,"To book a conference room, follow the step below:

1. Open the **Calendar** section in Outlook.
2. Open a new meeting.
3. In the **To** field, select the attendees along with the desired conference room.
4. Sent the meeting to the invitees.

As soon as the conference room has been confirmed, you will receive an email indicating that the conference room has accepted the meeting invitation.",2017-01-23T08:46:45-05:00,2017-11-17T10:30:31-06:00
76,,,public,Personal Computing,How to connect a 2nd monitor to a desktop PC,"More and more people use two monitors to help them be more efficient.","To connect a second monitor to a desktop personal computer, plug the cable of the 2nd monitor in the 2nd VGA port on the back of your personal computer.",2017-10-19T07:52:23-05:00,2017-10-19T07:52:23-05:00

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