First Line Support Agreements Import

First Line Support Agreements can be imported into ITRP using UTF-8 or UTF-16LE encoded comma-separated values (CSV) or tab-separated values (TSV) files.

Detailed information about the data that can be specified in the columns of a First Line Support Agreements import file can be found in First Line Support Agreements API - Fields.

CSV example

ITRP ID,Source,Source ID,Status,Name,Customer,Customer Representative,Provider,Service Desk Team,Start Date,Notice Date,Expiry Date,Support Hours,Time Zone,First Call Resolutions,Target Details,Charges,Remarks
,,,active,UpdatedFirst line support agreement for VirtualSupport,VS External,khunal.shrestra@virtualsupport.com,"VirtualSupport, Ltd.",Service Desk,2009-01-01,,,24x7 (Monday through Sunday),Mumbai,30,,UpdatedSupport is provided to internal customers. No charges apply.,
,,,active,First line support agreement for Widget North America,"Widget North America, Inc. @wna",chess.cole@widget.com @wna,"VirtualSupport, Ltd.",Service Desk,2009-01-01,2013-12-31,,24x7 (Monday through Sunday),Mumbai,60,,"Customer is charged $10 per request registered by VirtualSupport. In addition, customer is charged $10 per request completed by VirtualSupport.",

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