ITRP APIs

This site describes the resources that are available for developers to build integrations with the ITRP service. The following integration options are available:

REST API
Retrieve, create and update Requests, Changes, CIs, Services, SLAs, People and more with the REST (or REpresentational State Transfer) API. An introduction to this API is provided in the General section.
EVENTS API
Configure the monitoring systems to send events to ITRP and this specifically tailored API will generate new requests for them.
MAIL API
Create a new request by sending an email to the ITRP service.
IMPORT API
Import batches of data by uploading UTF-8 encoded CSV or TSV files. This API is commonly used to build integrations with directory services like Active Directory and discovery tools like System Center Configuration Manager.
EXPORT API
Download batches of records in UTF-8 encoded CSV files. This API is ideal for building an integration with the corporate data warehouse.
WEBHOOKS API
Receive real-time notifications from the Webhooks API and trigger actions in other applications when changes occur in ITRP.
SINGLE SIGN-ON
Use an organization’s existing identity provider to ensure that its employees do not require a separate password to access ITRP.
CTI
Launch the Service Desk console from the softphones on the computers of the service desk analysts using ITRP’s standard computer telephony integration (CTI).

Support & Updates

If any issues are encountered or additional information is needed, please contact support.

View the Change Log for information on existing and planned changes to the APIs.